UserVane vs Retently

Retently is known for straightforward NPS programs, often email-forward, with paid entry and no free tier in common market framing. UserVane is free to start, in-product first, with hosted links, honest scoring, and a full-fidelity importer for teams who used Delighted.

How the approaches differ

Retently

Simple NPS-oriented product with strong email-program heritage. Paid packaging; limited free entry in market framing.

Suits: Teams whose program is primarily email NPS and who like Retently's workflow.
UserVane

In-product widget + link surveys, React provider, free tier, response metering, honest scores, webhooks, MCP, and Delighted CSV import.

Suits: Teams who want in-product collection, a free start, and historical import.

Stable differences

	Retently (approach)	UserVane
Channel center of gravity	Email-forward NPS heritage	In-product + hosted link
Free tier	Commonly none in market framing	Yes, monthly responses, no card
Metering	Often send- or survey-oriented in market	Completed responses
Delighted full-fidelity import	Not the core wedge	First-class importer
Honest thin-sample handling	Product-dependent	Built-in suppress + margin

How to choose

Choose Retently when email NPS workflow is the product you are buying and their model fits.
Choose UserVane when you want in-product surveys, a real free tier, honest scores, and import for historical Delighted data.

Related: all guides · moving from Delighted.

Where UserVane fits

UserVane is the honest in-product NPS/CSAT/CES/PMF tool for product teams: suppress thin samples and show the plus/minus margin (never a vanity number), a native widget, hosted link surveys, bring-your-own email, React components, self-serve full-fidelity import, event and trait targeting on the entry paid tier, webhooks, verbatim tagging, WorkOS team invites and roles, MCP access after OAuth, and response metering with unlimited surveys.

A standalone microsurvey product with a real free tier, not a research platform and not an analytics suite you have to adopt first. Pro for volume and channels; Scale for team access and advanced analytics (segmentation, trends, cross-survey, honest per-segment scoring).

Start free Moving from Delighted

Questions

How does UserVane collect responses compared to Retently?

UserVane is built around the in-product widget and hosted link surveys, with response metering and a full-fidelity importer for historical data.

Start with honest in-product surveys. Free tier, Pro and Scale for volume.

Start free Moving from Delighted