UserVane vs Retently

Retently is known for straightforward NPS programs, often email-forward, with paid entry and no free tier in common market framing. UserVane is free to start, in-product first, with hosted links, honest scoring, and a full-fidelity importer for teams who used Delighted.

Options

How the approaches differ

Retently

Simple NPS-oriented product with strong email-program heritage. Paid packaging; limited free entry in market framing.

Suits: Teams whose program is primarily email NPS and who like Retently's workflow.
UserVane

In-product widget + link surveys, React provider, free tier, response metering, honest scores, webhooks, MCP, and Delighted CSV import.

Suits: Teams who want in-product collection, a free start, and historical import.

Side by side

Stable differences

	Retently (approach)	UserVane
Channel center of gravity	Email-forward NPS heritage	In-product + hosted link
Free tier	Commonly none in market framing	Yes, monthly responses, no card
Metering	Often send- or survey-oriented in market	Completed responses
Delighted full-fidelity import	Not the core wedge	First-class importer
Honest thin-sample handling	Product-dependent	Built-in suppress + margin

Choosing

Which job you are actually buying for.

How to choose

Choose Retently when email NPS workflow is the product you are buying and their model fits.
Choose UserVane when you want in-product surveys, a real free tier, honest scores, and import for historical Delighted data.

Related: all guides · moving from Delighted.

Fit

What we do and do not claim.

Where UserVane fits

UserVane is the honest in-product NPS/CSAT/CES/PMF tool for product teams: suppress thin samples and show the plus/minus margin (never a vanity number), a native widget, hosted link surveys, bring-your-own email, React components, self-serve full-fidelity import, event and trait targeting on the entry paid tier, webhooks, verbatim tagging, WorkOS team invites and roles, MCP access after OAuth, and response metering with unlimited surveys.

A standalone microsurvey product with a real free tier, not a research platform and not an analytics suite you have to adopt first. Pro for volume and channels; Scale for team access and advanced analytics (segmentation, trends, cross-survey, honest per-segment scoring).

Deliberately different: one honest question by design for higher response rates, a score that always carries its sample size and margin, and no black-box AI over your feedback. Connect your own AI through MCP to read raw verbatims; we never summarize them into a claim you did not make.

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FAQ

Questions

How does UserVane collect responses compared to Retently?

UserVane is built around the in-product widget and hosted link surveys, with response metering and a full-fidelity importer for historical data.

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