UserVane vs Refiner

Refiner is a capable in-app survey product aimed at product teams who want targeting power. UserVane is a simpler standalone microsurvey with honest scoring, response metering, a real free tier, and a full-fidelity importer for teams who used Delighted.

This page is approach framing, not a feature checklist that will go stale. Verify current Refiner packaging on their site.

Options

How the approaches differ

Refiner

In-app surveys with strong targeting and packaging that often orients around MAU. Higher tiers unlock more automation and power.

Suits: Teams already comfortable with MAU-style SaaS packaging who want deep in-app survey controls.
UserVane

Native widget, React provider, hosted links, NPS/CSAT/CES/PMF, honest scores, event/trait targeting on paid tiers, webhooks, MCP, and response metering with unlimited surveys.

Suits: Teams that want a finished microsurvey without MAU math, plus import and honest score discipline.

Side by side

Stable differences

	Refiner (approach)	UserVane
Primary packaging lens	Often MAU-oriented in market positioning	Completed responses / month
Free tier	Thin free entry in market reports	Real free tier with monthly responses
Event targeting	Powerful; higher tiers gate more	Available on Pro (entry paid tier)
Honest thin-sample handling	Product-dependent	Suppress thin samples; show plus/minus margin
Delighted full-fidelity import	Not the core wedge	First-class importer into live trends
React-first embed	SDK / snippet style	Browser SDK + UserVaneProvider

Choosing

Which job you are actually buying for.

How to choose

Choose Refiner when you specifically want its packaging and advanced in-app automation model and MAU metering fits how you budget.
Choose UserVane when you want response metering, entry-tier targeting, honest scores, a free tier that is usable, and an importer for historical Delighted data.

Fit

What we do and do not claim.

Where UserVane fits

UserVane is the honest in-product NPS/CSAT/CES/PMF tool for product teams: suppress thin samples and show the plus/minus margin (never a vanity number), a native widget, hosted link surveys, bring-your-own email, React components, self-serve full-fidelity import, event and trait targeting on the entry paid tier, webhooks, verbatim tagging, WorkOS team invites and roles, MCP access after OAuth, and response metering with unlimited surveys.

A standalone microsurvey product with a real free tier, not a research platform and not an analytics suite you have to adopt first. Pro for volume and channels; Scale for team access and advanced analytics (segmentation, trends, cross-survey, honest per-segment scoring).

Deliberately different: one honest question by design for higher response rates, a score that always carries its sample size and margin, and no black-box AI over your feedback. Connect your own AI through MCP to read raw verbatims; we never summarize them into a claim you did not make.

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FAQ

Questions

Does UserVane undercut Refiner on price?

We publish Free, Pro, and Scale on our pricing section. We do not quote Refiner's current prices here because they change. Compare their public pricing to our published tiers.

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