Last updated: 2026-07-25
This policy explains how cancellation and refunds work for UserVane subscriptions operated by O'Shea & Sons, LLC. It is consistent with the plan and billing terms in the Terms of Service.
You may cancel a paid subscription at any time from the billing portal in the dashboard (Plan billing: Manage or cancel your plan) or by emailing hello@uservane.com from the address on your account. We act on cancellation requests promptly.
Cancellation stops future renewals. You retain access to paid features through the end of the current billing period you already paid for, unless we state otherwise at cancellation or are required to restrict access for abuse or legal reasons.
After the period ends, the account may drop to Free or an inactive state under Free limits. Request an export of responses before you cancel if you need a copy (see the Privacy Policy and GET /v1/privacy/export).
Subscription fees are generally non-refundable for the current billing period once charged, including partial months, unused response capacity, or change of mind.
We may issue a refund or credit at our discretion when:
Refund requests: email hello@uservane.com with your account email, approximate charge date, and reason. Approved refunds are returned to the original payment method via Stripe and may take several business days to appear.
If a renewal payment fails, we may retry charging and may suspend paid features until payment succeeds or the account returns to Free limits. You remain responsible for amounts owed for periods you used under a paid plan.
We may update this policy. The date at the top will change when we do. Material changes apply to subsequent billing periods after posting.
O'Shea & Sons, LLC
hello@uservane.com