Last updated: 2026-07-25
These Terms of Service ("Terms") govern your use of UserVane, including the website at uservane.com, the application and API at api.uservane.com, hosted link surveys, and related services (together, the "Service"). The Service is operated by O'Shea & Sons, LLC ("we", "us", or "our").
By creating an account, starting a subscription, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
UserVane is a microsurvey product. Customers run in-product widget surveys, hosted link surveys, and CSV imports (including historical data from Delighted) to collect ratings and free-text feedback from their own end users. Survey types include NPS, CSAT, CES, and product-market fit (PMF). The Service stores responses, scores them honestly, and surfaces results in a dashboard.
UserVane acts as a data processor for survey responses and related end-user feedback that customers collect. The customer is the controller of that data. See the Data Processing Agreement and Privacy Policy for roles, subprocessors, and privacy rights.
You must provide accurate account information and keep credentials secure. Dashboard sign-in is handled by WorkOS. You are responsible for activity under your account and for project API keys issued to you. You must be able to form a binding contract and must not use the Service if prohibited by applicable law.
UserVane offers the following plans (USD, billed via Stripe):
Paid plans are billed in advance on a recurring monthly or annual basis at the price shown at checkout, unless we agree otherwise in writing. Taxes may apply where required. Unless canceled, subscriptions renew automatically. You may cancel as described on the Refund and Cancellation page.
We may change prices with reasonable notice for the next renewal. Continued use after the change takes effect constitutes acceptance of the new price for subsequent periods. Feature limits for each plan are enforced in the product; marketing pages may lag minor plan details, and the dashboard / checkout are authoritative for what you purchase.
You may survey your own users and respondents who have a reasonable relationship with your product or service. You agree not to:
We may suspend or terminate access for abuse, non-payment, or material breach.
You retain rights to configuration, survey copy, and end-user feedback you collect through the Service. You grant us a limited license to host, process, and display that material solely to operate the Service for you. You represent that you have the right to collect and process the feedback you submit or import, and that free-text responses may contain personal data for which you are the controller.
We do not sell customer or end-user data. We do not use large language models (LLMs) to process survey content or free-text feedback.
The Service, brand, software, and documentation are owned by us or our licensors. These Terms do not transfer ownership. You may not copy, reverse engineer (except where law forbids that restriction), or create derivative works of the Service except as allowed by law or written agreement.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not guarantee uninterrupted availability, perfect delivery of every survey impression, or that scores will meet any particular business outcome. Small samples are suppressed by design so thin results are not dressed up as strong ones.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM (OR ONE HUNDRED US DOLLARS IF YOU HAVE NOT PAID US).
Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted.
You will defend and indemnify us against claims arising from your use of the Service, the content of surveys and imports you run, end-user data you control, or your violation of these Terms or third-party rights, except to the extent caused by our willful misconduct.
You may stop using the Service and cancel your subscription at any time. We may suspend or terminate the Service or your account with notice when reasonably practicable, or immediately for abuse, legal risk, or non-payment. Provisions that by nature should survive (including disclaimers, liability limits, and indemnity) survive termination. Handling of survey data after termination is described in the DPA and Privacy Policy.
We may update these Terms. Material changes will be posted on this page with an updated date. Continued use after the effective date constitutes acceptance. If you do not agree, cancel and stop using the Service.
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules, except where mandatory consumer protections of your residence apply. Courts in Delaware have exclusive jurisdiction for disputes, subject to those mandatory protections. (Governing law and venue may be updated if O'Shea & Sons, LLC selects a different primary jurisdiction; the entity name on this page remains authoritative.)
O'Shea & Sons, LLC
Email: hello@uservane.com
Website: https://uservane.com/