Blog

Practical notes on measuring satisfaction without fooling yourself.

• Widget vs hosted link vs email: pick the survey channel that fits

  2026-08-31

  In-product widgets, hosted links, and bring-your-own email each collect different people at different moments. How to choose without stacking channels into spam.

• Thin samples: why a naked survey score lies

  2026-08-17

  A lonely NPS or CSAT from a handful of responses can flip next week. How thin samples mislead, and how to present scores with sample honesty.

• Move off Delighted without losing NPS history

  2026-07-22

  A practical migration path when Delighted is gone: what history to preserve, how full-fidelity CSV import works, and how to keep collecting.

• NPS vs CSAT vs CES: which survey for which moment

  2026-07-18

  A practical guide to Net Promoter Score, customer satisfaction, and customer effort: what each measures, when to use it, and how to avoid mixing scales.

• In-product NPS surveys people actually answer

  2026-07-12

  Timing, targeting, and honest scoring for in-product NPS: raise response rates without spamming, and read results without fooling yourself.