Blog
Blog
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Delighted shut down: how to move your NPS program without losing your history
A practical migration path when Delighted is gone: what history to preserve, how a full-fidelity CSV import works, and how to keep collecting without a dead archive folder.
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NPS vs CSAT vs CES: which survey for which moment
A practical guide to Net Promoter Score, customer satisfaction, and customer effort: what each measures, when to use it, and how to avoid mixing scales.
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How to run an in-product NPS survey people actually answer
Timing, targeting, and honest scoring for in-product NPS: raise response rates without spamming, and read results without fooling yourself.
Honest scoring and simple one-question programs. RSS feed.